Brochures
Streamlining Off-Channel Communications Systems
Mitigating Risks for Future Investigations
Organisations in regulated industries, particularly financial services, are grappling with the increased complexity of managing compliance across multiple communications channels. The growing use of personal devices and encrypted messaging apps such as WhatsApp, Telegram and Signal for business purposes has prompted a new wave of regulatory scrutiny. The U.K. Financial Conduct Authority recently emphasised regulatory compliance expectations for preservation of off-channel communications, following a similar approach taken by the Securities and Exchange Commission and Commodity Futures Trading Commission in the U.S. This push comes as regulators aim to enforce transparency, accountability and proper record-keeping, which are critical for preventing market abuse, insider trading and other forms of misconduct.