Technology Consulting & Services in the United Kingdom

Craig provides strategic advice to clients across all areas of FTI’s Technology offering and provides specific counsel to clients in the areas of European Union-based evidence collection and disclosure, computer-based forensics and electronic data hosting for litigation and regulatory enquiries.

His engagement experience over his almost 25 years focused solely on electronic evidence and complex data matters includes multi-jurisdictional investigations and regulatory enquiries relating to anti-competitive behaviour, cartels, price-fixing, and merger clearance in addition to fraud, bribery and corruption investigations, and intellectual property theft.

Craig has provided both written and oral expert evidence in the High Court in London, and has testified at depositions in the United States, as well as submitting written expert evidence into other forums such as employment tribunals and arbitrations.

Craig has provided forensic technology counsel to clients on some of the most complex and demanding matters that have taken place over the last twenty years, including the recent LIBOR and Foreign Exchange regulatory investigations.

These matters have required him to undertake detailed work in industries including financial services, manufacturing, banking and petrochemicals, and in jurisdictions throughout Europe, the Americas, Asia and the Middle East.

Ashley Brickles is a Senior Managing Director at FTI Consulting. She is a member of the EMEA Technology Consulting practice and is based in London.

Ms. Brickles has over 15 years of experience specializing in the use of technology to develop innovative and cost-effective solutions for her clients. She is known for her expertise in leading teams of technical experts and using cutting-edge technologies to drive successful outcomes for her clients.

Ms. Brickles specializes in large, complex multi-jurisdictional regulatory investigations and has led some of the most demanding European cartel and merger-clearance cases over the past decade.

Ms. Brickles is frequently called upon by her financial services, life sciences, and manufacturing clients to create and implement defensible workflows to address large data volumes, data privacy issues, and cross-border challenges, including the review and analysis of non-traditional data sources.

Ms. Bryant is a Senior Managing Director in the Technology segment and Head of the UK Information Governance, Privacy & Security practice, based in London. Ms. Bryant is a strategic data expert, experienced in leading complex global regulatory, data protection and business transformation programs to deliver world-class solutions.

Ms. Bryant’s experience includes formulating program strategies that align competing cross-functional agendas to achieve compliance and risk reduction objectives; rapidly assessing data governance and privacy maturity to build robust governance frameworks and operating models; leveraging technology, data governance and privacy subject matter expertise to drive privacy by design, define business architecture and design software solutions.

Ms. Bryant specializes in combining data expertise across legal, compliance, privacy and risk to enable business transformation and build cultures of compliance and collaboration in combination with effective technology solutions. Prior to FTI she led a number of data governance and regulatory compliance programs at Deutsche Bank and IBM.

Jon Chan is a Senior Managing Director at FTI Consulting. He is a member of the Technology practice and is based in London. Jon creates innovative solutions for clients using a combination of off-the-shelf systems, and custom developed tooling to solve complex structured and unstructured data challenges.

Jon has led on a number of high profile, multi-terabyte e-discovery engagements supporting construction, IT and class actions across the globe, and has set up and delivered privacy reviews to support the exfiltration of data in numerous countries, most notably in China and Germany.

Jon is familiar across all areas of the EDRM, having orchestrated complex forensic collection exercises in dawn raid, and public inquiry work, designed numerous data processing workflows, and architecting and managing reviews, including both the use of a full range of analytics tooling, as well as organising teams of document reviewers to support his clients.

Jon has designed and created solutions in numerous spaces including contract management and due diligence, transaction review for sanctions compliance, trader surveillance, PII identification and redaction, and fully managed e-discovery environments for law firms, government agencies and corporations. Jon is familiar with a broad range of technologies including cloud, micro services and serverless, and holds a number of Relativity and AWS technical certifications.

Sonia Cheng leads the EMEA Information Governance Privacy & Security (IGPS) practice and is a world-renowned expert in Information Governance and GDPR, handling high-stakes regulatory challenges with data at their heart. Throughout her distinguished career of over 22 years, she has led hundreds of engagements with Global 500 firms with a focus on financial services, insurance, healthcare and life sciences.

Ms. Cheng’s diverse, hands-on experience enables her to solve clients’ most pressing challenges at the intersection of data and regulation. Her domain expertise and extensive stakeholder management, technology and change management experience enables her to successfully navigate highly complex matters. She previously led the European Information Governance practice at IBM, holding senior leadership roles in global services, product management and business development for legal, retention, privacy and analytics solutions. During her tenure at IBM, Sonia was the co-inventor and holds a patent in IT Storage optimisation.

Prior to IBM, Ms. Cheng led professional services at PSS Systems and technology consulting roles at Wells Fargo, Citigroup and Morgan Stanley. Sonia was also a co-founder of a Silicon Valley based technology non-profit organization which provided technology transformation services to NGOs. She is a frequent speaker and published thought leader and has been featured as a Who’s Who Legal Top Expert in Information Governance and Privacy in 2019 and 2020.

Richard Palmer is a Senior Managing Director at FTI Consulting. He is a member of the Technology practice and is based in the London office. Richard brings over 20 years of experience having held senior positions in software engineering, strategy consulting, cloud-based data analytics and forensics. During this time Richard has worked with many of the world’s leading organisations in financial services, telecoms, media and travel.

Richard works with clients to use sophisticated technology to address complex legal, regulatory and business matters, including financial fraud investigation, compliance process enhancement and customer remediation. He brings deep domain expertise in developing and applying bespoke analytics solutions through the entire lifecycle, from original idea, through to implementation and benefit realisation.

Richard managed a portfolio of large-scale customer rectification programmes for a UK high street bank in order to return historical arrears management fees back to the customer. This entailed data extraction from multiple lending platforms, calculation of redress payments, customer tracing and payments. During this programme Richard developed a fully automated solution that has returned hundreds of millions of pounds in fees to over a million individual customers with minimal manual intervention or error.

Richard has also worked extensively with a Tier 1 investment bank throughout the Global FX Investigation. Richard led the team that undertook the investigation into a six-year back-book of FX trading and developed key insights on trading behaviour that were used to support settlement with the global regulators. These insights were subsequently integrated into custom built compliance monitoring solutions to form part of the remediation plan set-out by the regulators. This compliance monitoring solution and supporting business processes have been BAU across the bank for over three years and enjoyed positive feedback from its user groups. Due to this extensive work during the investigation and remediation, the bank benefitted from substantially lower fine from the regulators.

Prior to joining FTI Consulting, Richard held a position within EY’s forensics and integrity services practice. Previously Richard was European Head of Software & Science for Opera Solutions working in Big Data analytics and has also held senior positions in management consulting and strategy consulting firms.

Richard holds a Ph.D. in Computer Science with a focus on Artificial Intelligence, as well as an M.B.A. with an emphasis in Strategic Management.