Company
Support Center
Global Regional Support
North America - US Support team
Monday - Friday 8:00 a.m. - 10:00 p.m. U.S. Eastern Time
Saturday - Sunday 9:00 a.m. - 6:00 p.m. U.S. Eastern Time
US Toll Free: 1.800.630.7599
International Toll Free: 800 6307 5990
Europe - United Kingdom Support team
Monday - Friday 9:00 a.m. - 6:00 p.m. Local Time (London)
UK Toll Free: 800.8080.5252
Asia Pacific - Australia Support team
Monday - Friday 9:00 a.m. - 6:00 pm. Local Time (Melbourne)
Australia Toll Free: +800 3000 4455
Maintenance Windows
APAC Maintenance Windows
Japan On Demand – JST
(Japanese Standard Time)Mon, Wed, Sat: 10 pm - 2 am JST
3rd Weekend: Sat 8 am - Sun 10 am JST
SYD On Demand - AEST
(Australian Eastern Standard Time)Tues, Thurs, Sun: 12 am - 4 am AEST
3rd Weekend: Sat 12 am - Sun 2 am AEST
Shanghai - CST
(China Standard Time)Mon, Wed, Sat: 10 pm - 2 am CST
3rd Weekend: Sat 8 am - Sun 10 am CST
EU Maintenance Windows
SLO & London On Demand - GMT
(Greenwich Mean Time)Tues, Thurs, Sun: 1 am - 5 am GMT
3rd Weekend: Sat 8 am - Sun 10 am GMT
North America Maintenance Windows
North America – EST
(Eastern Standard Time)Mon, Wed, Sat: 10 pm - 2 am EST
3rd Weekend: Sat 8 am - Sun 10 am EST
Ashburn SaaS - EST
(Eastern Standard Time)Thurs: 10 pm - 2 am EST
3rd Weekend: Sat 8 am - Sun 10 am EST
Time Zone Conversion:
http://www.timeanddate.com/worldclock/personal.html?cities=1928,1353,237,240