Case Study
FTI Technology Supports Multiple Technology Platform Integrations and Large Data Transformation to Improve E-Discovery Program Efficiency for an International IP Law Firm
As part of an initiative to streamline internal resources, an intellectual property law firm selected a new e-discovery platform with advanced analytics capabilities. The firm selected FTI Technology to provide managed services for multiple technology integrations, improved review workflows, follow-the-sun support and advanced analytics training to enhance in-house efficiencies and offset urgent client workloads.
Situation
With its e-discovery platform sunsetting and a small litigation support team facing pressure to maintain client demands, the law firm partnered with FTI Technology to assist with transferring more than 6TB of data from its legacy system into a new platform.
As an international IP-focused law firm, it aimed to leverage advanced analytics tools to solve issues such as reviewing large data sets and matters where the information required hosting outside the U.S. Training and onboarding were an essential component for the successful migration to the new platform.
Our Role
FTI Technology was selected for its managed services capabilities, depth in advanced analytics and expertise as a top-tier, global e-discovery service provider. Key services included:- Deployment of a new platform housing a suite of e-discovery tools, including advanced analytics, artificial intelligence and self-service capabilities.
- Support for self-service capabilities on an as-needed basis.
- Platform training sessions to develop certified power users.
- Managed review services.
- Reporting and dashboard functionality to provide a holistic view of all client matters globally.
- Customized, bi-weekly data volume reporting for all the firm’s clients.
- Expertise to support overflow for e-discovery and data collection matters.
- Follow-the-sun support with experts on the ground in geographies where key clients are located.
- Agility to expand and contract resources flexibly based on needs.
Our Impact
Migrated more than 6TB of legacy data and work product in a six-week timeframe, which enabled platform consolidation.
Partnered with counsel to develop AI models to improve responsive and privilege tagging accuracy.
5.3 million documents and more than 7TB of data hosted within a scalable and flexible SaaS environment.
The firm is now hosting more than 40 cases using self-service workflows.