White Paper
Balancing Tensions While Driving Towards Strategic Modernization
FTI Technology and the Blickstein Group present the 18th Annual Law Department Operations Survey
The results of the 2025 LDO survey show that while the legal operations function is maturing, the responsibilities that fall to this role continue to grow. In addition, legal operators now face a new challenge as automation and generative AI continue to reshape enterprise operations.
In this report’s executive summary, FTI Technology’s Global Legal Operations Practice co-leads, Wafik Guirgis and Meredith Brown, provide their expert analysis of the findings and how they impact the current and future state of the Legal Operations department.
Report Highlights include:
- The tension between legal operations’ broad tactical responsibilities and expectations to drive modernization
- Modernizing amid budget constraints and the realities of change management
- Collaboration challenges with law firms and ALSPs as the industry continues to shift
- Intensifying pressure to reduce costs as workloads and complexity rise
- Preparing for what the legal industry may look like next
Download the full survey report to explore the detailed findings, benchmarks, and insights that can help shape your 2026 Legal Operations strategy.