Legal Operations Resources


Using Metrics, Data, and Technology to Optimize Your Legal Ops Function

The rise of generative AI has not changed the key performance indicators of most law departments, which continue to focus on cost and efficiency. Since “what gets measured gets managed,” legal operations professionals must continue to identify and track key metrics in order to maintain alignment with the department's success factors.


The General Counsel Report 2024: Exploring the Transitions in Strategy, Technology Integration, and Operational Dynamics

In 2024, legal departments are navigating a landscape marked by heightened attention to data-driven regulations, privacy obligations, disruptive technologies such as AI, and rapid technological progress. Additionally, the proliferation of emerging data sources further complicates resource allocation and priority setting for these departments. For the fifth consecutive year, FTI Technology and Relativity partnered to commission Ari Kaplan Advisors to survey global corporate chief legal officers. These efforts resulted in The General Counsel Report 2024. This focus on only chief legal officers gives the report a unique perspective.

Case Study

FTI Technology Provides Legal Operations Assessment and Gap Analysis for Global Life Sciences Company

A life sciences startup was looking to scale the maturity of its legal operations function and improve processes to support risk management and increased legal department demand. In-house counsel engaged FTI Technology’s corporate legal department experts to evaluate the maturity of existing capabilities and prioritize future initiatives according to the 12 core legal operations competencies defined by the Corporate Legal Operations Consortium (CLOC).

White Paper

The General Counsel Report 2024: General Counsel Indicate Tipping Points in Strategy, Technology Adoption and Operations

Digital risk has triggered a fundamental shift in the corporate legal department. Against a tremulous cultural, economic and geopolitical backdrop, numerous issues have cascaded into tipping points across the legal function. Data-centered regulatory activity, privacy requirements, generative artificial intelligence disruption, technology advancement and an expansive web of emerging data sources are now impacting the way legal departments prioritize resources. In addition to placing tremendous demand on in-house counsel, this environment has led to a decline in the general counsel’s feelings of preparedness for every major risk category.

White Paper

Five Resolutions for Intentional Legal Operations Improvements

In legal operations, the best laid plans often go awry. More than half of corporate legal departments are currently struggling to effectively implement business process improvements and/or manage their budgets as they work to reduce costs, accelerate service delivery and realize efficiencies. Despite their objectives to optimize across process, technology, vendor management, resource allocation and more, 53% either do not have or are still developing a defined roadmap and strategy. Against that backdrop, most expect that successfully realizing and solidifying their programs will persist as a leading challenge in the year ahead.

Blog Post

Prepare, Connect, Activate: FTI Consulting and Blickstein Group Survey Uncovers Key Milestones in the Legal Operations Journey to Modernization

It’s been a year of milestones for the legal operations profession. More legal departments are prioritizing the legal operations role and function, adding head count in this area and supporting legal operations professionals with buy-in for their key initiatives. More, technology modernization within the legal department has sped up substantially over the last year, with legal operations often as a driving force behind the roll-out of new tools and processes.

Blog Post

#LegalOpsGoals: A Modern Legal Department by 2022

The rate of digital transformation with most organizations today is accelerating rapidly. Teams are experiencing an increasing demand to deploy technologies and demonstrate ROI for new systems. In FTI Consulting’s 2021 Resilience Barometer survey, 37% of respondents said they feel extreme pressure to integrate technology over the next 12 months and 44% said they feel significant pressure to do so.

White Paper

In-House Legal Technology Modernization: Considerations and Best Practices

A practical guide for modernizing legal operations and optimizing investments across people, process and technology, to ultimately do more with less.

White Paper

Evaluating the Opportunities Presented by Analytics and Visualization in Legal Review

Analytics are changing the game in e-discovery. Written by Blue Hill Research analyst David Houlihan, this report compiles feedback from corporate legal departments, law firms and service providers on best practices for using analytics to reduce costs.